Since the opening of self-service kiosks in German supermarkets, more and more customers are using them to scan their own groceries.[1360881][1393388] Despite the widespread adoption of self-service technology, some customers still prefer to let the store staff scan their items.[1360881][1393388] The trend is particularly noticeable in rural areas, where the self-service kiosks are becoming the norm.[1360881][1393388] According to reports, customers are not only using the kiosks to scan their groceries, but also to pay for them and leave the store.[1360881][1393388] However, some customers are still hesitant to use the technology, preferring to wait in line to be scanned by a store staff member.[1360881][1393388]