Amazon Connect Customer now supports unplanned shrinkage in agent schedules, providing a more accurate picture of staffing due to unscheduled agent absences.[266614] Amazon Connect Customer now supports points-based scoring in performance evaluations, giving managers more flexibility in configuring evaluation scores.[254404] Amazon SES now supports open and click tracking override parameters, allowing senders to enable or disable tracking on an individual API call.[108] Amazon Redshift now supports concurrency scaling of streaming ingestion workloads from Amazon Kinesis data streams, enabling low-latency, high-speed data ingestion.[112] Amazon WorkSpaces now supports nested virtualization, allowing developers to run hypervisor-dependent tools directly on their WorkSpaces.[154]